❓ Frequently Asked Questions
Find answers to the most frequently asked questions below.
1. What payment methods are accepted?
We accept Bitcoin, credit cards, Thai QR, and our internal wallet.
2. Do you deliver all across Thailand?
Yes, we ship via ThaiPost & Flash Express nationwide.
3. How do I top up my wallet?
Log into your account, go to "My Wallet", choose a method and follow the steps.
4. Can I pay cash on delivery?
No, only online payments are accepted for security reasons.
5. What is the delivery time?
Usually 1 to 2 business days depending on your location.
6. How can I contact customer support?
You can use the integrated support system in your customer area.
7. Can I return a product?
For security and legal reasons, returns are not accepted unless it’s a proven error in the order.
8. Can I order without creating an account?
No, creating an account is required to place and track orders.
9. Are your products tested?
Yes, all our products are lab-tested before being sold.
10. Can I use a promo code?
Yes, you can apply a promo code on the cart or checkout page.
